Premier Solutions Providers Premier Solutions Providers (PSPs) are Autodesk Authorized Resellers that have met a series of stringent criteria, and have a proven record of consistently outstanding customer service. PSP status is granted on an industry basis (building, civil, manufacturing, etc). This ensures that each PSP is a true specialist, an expert with certified technical and commercial know-how in a specific industry. PSP status is only granted to resellers that invest in customer service and satisfaction. Each PSP must have a Technical Expert who focuses exclusively on a single industry. PSPs must also have additional sales personnel, as well as marketing and training staff with recognized degrees or at least three years relevant experience. Another requirement is that each PSP has at least one consultant with a minimum of three years experience in software solution implementation in the industry for which PSP status has been granted. PSPs must demonstrate their ability to apply their technical and commercial expertise in the real world. Hence the requirement that they have customer references and testimonials. A further key PSP criterion is a high level of training. Each PSP must host an Autodesk Authorized Training Centre, using approved and up-to-date Autodesk materials to help ensure you get the very most from your software solution. The PSP AdvantageIt’s not easy to become a PSP. We set rigorous technical, commercial and personnel standards. And we insist on a proven track record of excellent customer satisfaction. In fact, PSPs must offer so many additional skills and resources that the easiest way to see what it takes to become a PSP is with the matrix below. | Premier Solutions Provider | Authorized Reseller |
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Sales Specialist trained to assist customers find the right products for their needs | • | • | Application Expert trained to show support and train customers in the proper use of authorized software | • | • | Product Expert who has passed the rigorous certifacation exams for key products | • | • | Technical Expert who is focused exclusively on a single industry (building, civil, manufacturing, etc.) to provide better customer support | • | | Highest level of reseller accreditation | • | | Additional sales and technical personnel focused exclusively on a single industry | • | | Authorized Training Center providing regularly scheduled training classes | • | | Successful track record guiding customers to implement solutions to achieve expected ROI. Reseller can provide customer references and testimonials attesting to their level of expertise and commitment to customer success | • | | Service Accredited Support Personnel | • | | |