Important update to your buying experience

Here’s everything you need to know

See how to request, review and accept your Autodesk quote so you can get up and running, faster than before.

What is changing?

On 16 September 2024, changes will be made to how you purchase and renew your products.

If you work with an Autodesk Partner, you will still work with them for quote requests, support and training. However, now you’ll receive an emailed quote from Autodesk and will pay directly from within your Autodesk account.

This buying process update is an example of our commitment to continuously enhancing your customer experience.

Why we’re making these changes 

Personalised experience

Setting the foundation to create an experience tailored to your needs.

Predictable pricing

Providing you consistent pricing no matter how you buy.

Streamlined process

Allowing you more convenience with enhanced self-serve capabilities in your account.

What you need to do to be ready

To prepare for your next purchase or renewal, you may need to set up Autodesk as a supplier with your company for invoice payment. Visit the vendor setup page to find the information you need.

Frequently asked questions (FAQ)

What is changing about the buying experience?

In the new buying process for subscriptions, your partner will configure your quote (which you will receive from Autodesk) and continue to be involved in all phases of the pre-sales and post-sales experience except for the actual payment transaction, which will happen directly between you and Autodesk.

 

Autodesk is striving to improve your experience by streamlining the transaction process and providing you with a more personalised service.

Where do I go for support?

We understand that change can sometimes be overwhelming, but we have taken great care to make this transition as smooth as possible. We encourage you to visit the customer help centre where you will find detailed information about the new buying process. For additional information, contact your partner or Autodesk sales representative.

Are there any products excluded in the new buying experience?

The following products are currently excluded from the new buying experience:

 

Assemble Enterprise, Assemble Office, Assemble P6 Connect Office, Assemble P6 Connect Project, Assemble P6 Connect Region, Assemble Procore Connect Office, Assemble Procore Connect Project, Assemble Procore Connect Region, Assemble Project, Assemble Region, Assemble (Account-Based), Autodesk Construction Operations Bundle (Account-Based), Autodesk Preconstruction Bundle (Account-Based), Autodesk VDC Bundle (Account-Based), Autodesk Within Medical, BC Pro - International, Bid Board Pro - International, BIM 360 Build - Packs, BIM 360 Cost, BIM 360 Enterprise, BuildingConnected BC Pro, BuildingConnected Bid Board Pro, BuildingConnected TradeTapp, CAM Services, CFD - Premium, Construction Cloud - Connect, FlexSim, Maya with Softimage, PlanGrid, PlanGrid - Add-On, PlanGrid - Crane, PlanGrid - Dozer, PlanGrid - Enterprise, PlanGrid - Nailgun, PlanGrid - Services, Post Processor - Premium, PowerInspect Premium, PowerInspect Ultimate, PowerMill Premium, PowerMill Standard, PowerMill Ultimate, PowerShape Premium, PowerShape Standard, PowerShape Ultimate, ProEst Cloud Subscription, ProEst Costbook, Pype Autospecs, Pype Autospecs & SmartPlans, Pype Bundle, Pype Closeout, Pype Closeout & eBinder, Pype eBinder, Pype SmartPlans, Structural Bridge Design, VRED Core, VRED Render Node

How should I handle my upcoming renewal?

Beginning 16 September, the new buying experience will be in place for renewals of most Autodesk products. If you need a quote for the renewal, please contact your partner or you can renew directly in your Autodesk account.

 

Under the new process, your renewal and any newly purchased subscriptions will automatically default to auto-renew. However, you can choose to disable this feature in your account if you prefer to receive a new quote with each renewal.

 

When you purchase or renew a 3-year term, your pricing will remain consistent for the duration of the contract term.