Customers who have made an investment in Autodesk solutions have an opportunity to take advantage of additional value and workflow benefits provided by collections.
Q: I received an email or letter about using software licenses on more devices than I am allowed. Why did I receive this communication?
Q: What do I do if I received an email about exceeding my Autodesk software entitlements?
A: You may either purchase additional subscription(s) equal to the number of additional devices, or contact Autodesk for more information. Please follow the instructions in the email to avoid further notifications.
Q: Can I dispute Autodesk’s findings?
Q: I received an email notifying me that I am using multiple versions of Autodesk software - the latest version I purchased, plus a previous version. I thought I was allowed to use previous versions. What changed?
A: Upon expiration of a maintenance plan, you can only use one activated version of the software and must uninstall any other version(s) of the software to comply with your applicable license terms.
Q: What do I do if I received an email about the unauthorized use of multiple versions of Autodesk software?
A: You may purchase a 1 year or more subscription to continue to be able to use multiple versions of the software. Please follow the instructions in the email to avoid further notifications.
Q: In the email I received regarding an Autodesk Software License Review there was a link to purchase via the Autodesk store. I would, however, prefer to purchase via my reseller. Will a purchase via my reseller resolve this matter?
A: A purchase with your preferred reseller will resolve this matter. Once the purchase has been completed kindly provide Autodesk with the serial numbers of your new subscription(s). Kindly send this to email@example.com.
AUTODESK RESERVES THE RIGHT TO CANCEL, SUSPEND OR MODIFY PART OR THIS ENTIRE OFFER AT ANY TIME WITHOUT NOTICE, FOR ANY REASON IN ITS SOLE DISCRETION. PRICES FOR AUTODESK SOFTWARE ARE SUBJECT TO CHANGE AND MAY VARY BY COUNTRY.