Help with buying

Find answers to your questions about buying with Autodesk.

Shopping and delivery

You will receive information about access, download, and activation by email. In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.

  • Order confirmation email. Contains your order number. Print or save this message as a record of your purchase. (In some cases, you may receive a second email.)

The following troubleshooting tips help eliminate errors you may encounter during checkout:

  • Place separate orders: You may get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.
  • Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.
  • Clear cache and browsing data: Data from previous visits can cause problems when you order.
  • Try a different browser: If other troubleshooting options don't work, try using another web browser.

Ordering assistance

If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:

  • Placing an order
  • Selecting the software you need
  • Understanding subscription options
  • Accessing your software and services after purchase

Autodesk software allows activation as a free trial for a limited number of days for trial purposes. Follow the instructions below to convert your trial to a paid license without the need to download or install additional software:

  1. Launch your trial software and click Subscribe Now on the trial screen or purchase online at https://www.autodesk.co.uk/products.
  2. Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the on-screen instructions to complete your order.
  3. Click the arrow next to the product name in Products & Services to expand the product details and view activation information.
  4. Use your Autodesk account credentials (i.e. email and password) to sign in. For more information, refer to: Access with Autodesk ID-based subscription (sign in)
  5. Restart your software.

Autodesk subscription customers can purchase individual cloud credits for use with our cloud services. Follow these steps to start an order for cloud credits from your Autodesk Account:

  1. Visit the Autodesk Account Management page at manage.autodesk.com.
  2. Click the Reporting icon to view contracts eligible to purchase cloud credits.
  3. Click the Get Cloud Credits link in the Cloud Service Usage page and follow the instructions in your cart to complete the purchase.

To learn more about using cloud credits, visit the Cloud Credits (US site) page.

You will see the Reporting icon and the option to buy cloud credits only on administrator accounts used to purchase the original product. You must sign in to an account previously used to purchase software or services if you want to buy cloud credits for that product or service.

Payment

You can pay with bank cards, PayPal, or Direct Debit. The Autodesk Sales Team can assist with purchase orders globally. Call them at 1-855-664-8618.

We also offer financing payment solutions:

Autodesk Authorized Resellers may offer similar payment solutions:

  • For an existing subscription
    1. Log into your Autodesk Account at manage.autodesk.com.
    2. Under Billings and Orders, click on Subscriptions and Contracts. From the list of software, click on the subscription associated with the bank card you want to change.
    3. In the individual subscription view, click Edit (next to Payment).
    4. In the Change Payment Method view, you can edit the billing address.
      1. If the card number or expiry date has changed, add the card as a new card.
      2. You can also use the dropdown in ‘Select a card’ to choose any card saved in your account as payment method.
  • For a new subscription
    • For a new subscription, you can use a payment method already saved in your account or you can add a new card or payment method as part of the checkout process.
    • If you're not sure whether the information for an existing card is current, re-enter it as a new card.
  • If you purchased through a sales representative
    • Log in to order lookup page
    • Using your order ID, click on Manage Renewal
    • Edit payment information
  • Deleting a bank card
    • Currently, you can’t delete a bank card from your account.

Here are some items to check if you encounter payment errors:

  • Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
  • Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
  • Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.
  • Credit card authentication: When saving your credit card details, you may be required by your bank to validate your identity as an additional security measure. If you have trouble with the Two-Factor Authentication process, please verify your card details and try to go through the process again.
  • You may also try with a different card or choose a different payment method. If the issue persists, contact your bank.

We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes a few minutes but can take up to 24 hours. Check with your payment provider for information about when charges will post to your account.

Depending on the order, sales tax may be calculated and charged. Sales tax charges are calculated based on your location and appear on the order review screen after you enter your billing address.

Tax exempt customers: We cannot process tax exempt orders online at this time. Visit the Reseller Center to locate an Autodesk Authorized Reseller near you.

Purchases made within the European (EU) English Autodesk Store ‘https://www.autodesk.eu/’ and any other EU country specific site

Autodesk delivers electronic sales from the Republic of Ireland. Autodesk is legally required to charge you Value Added Tax (VAT) according to the calculations you see during your purchase from the European Autodesk Store. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

  • How we calculate VAT: All customers are charged VAT for their country of residence at the applicable standard domestic rate.
  • VAT exemptions: Companies located outside the Republic of Ireland who enter a VAT number that can be validated during purchase are not charged VAT and must self-account for VAT in accordance with EU VAT law. All companies located in the Republic of Ireland, even those with a valid VAT ID, are charged Republic of Ireland VAT. If your VAT ID cannot be validated, you can proceed with your purchase and may be able to apply for reimbursement with your local VAT authorities.

Check the validity of your VAT ID and read more about VAT rules at the European Commission Taxation and Customs Union website.

 

Purchases made within the Autodesk UK store ‘https://www.autodesk.co.uk/’

Autodesk delivers electronic sales from the United Kingdom (UK). Autodesk is legally required to charge you Value Added Tax (VAT) according to the calculations you see during your purchase from the UK Store. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

  • How we calculate VAT: All customers are charged VAT in accordance with the UK law.

Check the validity of your VAT ID and read more about VAT rules at the UK Tax Service Government website.

 

Tax exempt customers:b We cannot process tax exempt orders online at this time. Visit the Reseller Center to locate an Autodesk Authorized Reseller near you.

Returns and refunds

Orders placed directly with Autodesk

To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date.

For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of the purchase or renewal date.

This policy applies only to purchases and renewals of subscriptions and maintenance plans purchased directly from Autodesk. This policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions (such as Autodesk Forge), extra territory rights, cloud credits, and membership or similar fees.

Visit returns and refunds to contact us and request a refund. Specify your preferred contact option and your order information to help us issue your refund quickly.

Orders placed with a retailer or Autodesk reseller

Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers can vary. Contact your seller directly for information about return policies. You can find this information in Autodesk Account.

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