Help with buying

Find answers to your questions about buying with Autodesk.

Shopping and Delivery

Selecting an account during ordering

An Autodesk Account is required to complete an order. If you have an existing Autodesk Account, we recommend that you use the email address and password for that account. All correspondence about your order, subscription benefits, and future product releases are sent to the email address associated with your Autodesk Account.

  • To sign in to an existing account: Enter your Autodesk Account email address and password. Click Forgot to reset your password.
  • To create an account: Enter an email address and password during ordering. The billing information you enter is used for your profile. Visit accounts.autodesk.com to edit your profile after placing an order.
  • To create a password: Enter a password with a minimum of 8 characters that contains at least one letter and one number. The password also must contain at least 3 unique characters.

 

About administrator accounts

 

The account you enter during purchase of a software subscription becomes the administrator account. Administrators have the option of using the software or assigning access to another user after purchase. See Managing Users & Permissions for more information.

Here's some guidance on which account sign-in information to use during ordering:

  • Purchaser is the user: If you subscribe to Autodesk software and intend to use it yourself, use or create a personal account during purchase.
  • Purchaser is not the user: Use or create an administrator account to purchase and manage all the subscription software for your organization. You can invite users and assign products to them, or your users can visit accounts.autodesk.com and create personal accounts without buying software. You can then use the user email accounts to grant access to download and use the software.

Order confirmation and communications

You will receive information about access, download, and activation by email. In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.

  • Order confirmation email. Contains your order number. Print or save this message as a record of your purchase. (In some cases, you may receive a second email.)

Troubleshooting ordering errors

The following troubleshooting tips help eliminate errors you may encounter during checkout:

  • Place separate orders: You may get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.
  • Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.
  • Clear cache and browsing data: Data from previous visits can cause problems when you order.
  • Try a different browser: If other troubleshooting options don't work, try using another web browser.

 

Ordering assistance

 

If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:

  • Placing an order
  • Selecting the software you need
  • Understanding subscription options
  • Accessing your software and services after purchase

Ordering after a free trial

Autodesk software allows activation as a free trial for a limited number of days for trial purposes. Follow the instructions below to convert your trial to a paid license without the need to download or install additional software:

  1. Launch your trial software and click Subscribe Now on the trial screen or purchase online at https://www.autodesk.co.uk/products.
  2. Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the on-screen instructions to complete your order.
  3. Click the arrow next to the product name in Products & Services to expand the product details and view activation information.
  4. Use your Autodesk account credentials (i.e. email and password) to sign in. For more information, refer to: Access with Autodesk ID-based subscription (sign in)
  5. Restart your software.
See more FAQ

Payment

Payment options

You can pay with credit cards, PayPal, or direct debit. The Autodesk Sales Team can assist with purchase orders globally.

We also offer financing payment solutions:

Autodesk Authorized Resellers may offer similar payment solutions:

Changing a bank card

  • For an existing subscription
    Log into your Autodesk Account at manage.autodesk.com.
    There are two places you can manage your payment methods.
    1. Under Billings and Orders, click on Subscriptions and Contracts. From the list of software, click on the subscription associated with the bank card you want to change.
      • In the individual subscription view, click Edit under your payment info
      • In this view, you can edit the billing address and expiration date. If the card number has changed, add the card as a new card
      • If you want to add a new card or change to a new payment such as Paypal or direct debit, click Change Payment Method
    2. Under Billing and Orders, click on Payment Methods
      • Here you can see all your payment methods in one place and make changes across subscriptions. You can edit, delete or change the payment method associated with each subscription.
  • For a new subscription
    • For a new subscription, you can use a payment method already saved in your account or you can add a new card or payment method as part of the checkout process.
    • If you're not sure whether the information for an existing card is current, re-enter it as a new card.
  • If you purchased through a sales representative
    • Log in to order lookup page
    • Using your order ID, click on Manage Renewal
    • Edit payment information
 

Troubleshooting payment errors

Here are some items to check if you encounter payment errors during the check out process::

  • Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it during check out. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
  • Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
  • Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.
  • Credit card authentication: When saving your credit card details, you may be required by your bank to validate your identity as an additional security measure. If you have trouble with the Two-Factor Authentication process, please verify your card details and try to go through the process again.

You may also try with a different card or choose a different payment method. If the issue persists, contact your bank.

  • Payment error upon renewal: If you encounter a payment error on your renewal please either edit you current payment method or add a new payment method according to the directions under "Changing a Bank Card".

Processing online payments

We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes a few minutes but can take up to 24 hours. Check with your payment provider for information about when charges will post to your account.

Paying taxes and fees

Purchases made within the European (EU) English Autodesk Store ‘https://www.autodesk.eu/’ and any other EU country specific site

 

Autodesk delivers electronic sales from the Republic of Ireland. Autodesk is legally required to charge you Value Added Tax (VAT) according to the calculations you see during your purchase from the European Autodesk Store. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

 

  • How we calculate VAT: All customers are charged VAT for their country of residence at the applicable standard domestic rate.
  • VAT exemptions: Companies located outside the Republic of Ireland who enter a VAT number that can be validated during purchase are not charged VAT and must self-account for VAT in accordance with EU VAT law. All companies located in the Republic of Ireland, even those with a valid VAT ID, are charged Republic of Ireland VAT. If your VAT ID cannot be validated, you can proceed with your purchase and may be able to apply for reimbursement with your local VAT authorities.

Check the validity of your VAT ID and read more about VAT rules at the European Commission Taxation and Customs Union website.

 

Purchases made within the Autodesk UK store ‘https://www.autodesk.co.uk/

 

Autodesk delivers electronic sales from Ireland. Please ensure your VAT ID is valid in order to be charged the correct amount. Autodesk is legally required to charge you Value Added Tax (VAT) according to the calculations you see during your purchase from the UK Store. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

 

  • How we calculate VAT: All customers are charged VAT in accordance with the UK law.

Check the validity of your VAT ID and read more about VAT rules at the UK Tax Service Government website.

See more FAQ

Purchase Flex via a Quote

Purchasing Flex tokens via a quote from a solution provider may be available in certain areas.

How to buy Flex Tokens via Quote

  1. Start by using the Flex estimator, decide on a token amount and contact your Solution provider to request a quote.
  2. The purchaser will receive an email notification that the quote is ready to review. It will contain the quote number, expiration date, and total price including applicable discounts.
  3. Accept the quote and click the “Buy” button in the email to purchase.
  4. Set us up as a vendor to pay directly to Autodesk

Paying by Invoice

Paying for Flex token orders (purchased via solution provider quote) via term, credit, or line of credit may be available in certain areas.

How to Purchase via Invoice

  • When you convert your quote and submit your order, you can select a payment option, including pay by invoice.
  • To pay by invoice you must be a business and your order minimum must be $1000 USD or the local currency equivalent. Please follow the steps in checkout to set up your line of credit.

Troubleshooting Errors

  • “Insufficient credit” error
    • Your line of credit will not cover your order or you have too many open invoices.
    • Please email us at CFS-EMEA@autodesk.com to increase your line of credit or pay down invoices.
    • Once resolved, you will need to re-access the quote page to complete your order and pay by invoice. It can take up to 15 minutes for the quote to reappear.
  • “Past due balance” error
    • Please either pay past due invoices in your account or email us at CFS-EMEA@autodesk.com to resolve.
  • “Email doesn’t match” error
    • Please validate that you have obtained the correct Customer Number and the correct Payer email address from your Accounts Payable or Procurement department.
    • Your Customer Number is also available on previous invoices.
    • If you are unsuccessful locating the above, please contact support to resolve.

How to Pay invoices

  • If you select to pay by invoice you’ll receive an invoice from Autodesk via email.
  • Click the link in the attached invoice PDF which brings you to Invoices and Credit Memos in your Autodesk Account. Here you can see your open and paid invoices, as well as your credit memos and cash balances.
  • You can pay a single invoice or select multiple invoices to pay.
  • When you click the “Pay” button, multiple payment options appear including credit card, Paypal, Direct Debit, bank transfer, credit memos and cash balance.
  • Within several minutes after payment, invoices should appear in the “Invoices and Credit Memos paid invoices view.

Watch video (3:23 min.)

Returns and Refunds

Return Policy

Subscription orders placed directly with Autodesk

To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date.

For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of the purchase or renewal date.

This policy applies only to purchases and renewals of subscriptions and maintenance plans purchased directly from Autodesk. This policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions (such as Autodesk Forge), extra territory rights, cloud credits, and membership or similar fees.

Visit returns and refunds to contact us and request a refund. Specify your preferred contact option and your order information to help us issue your refund quickly.

Orders placed with a retailer or Autodesk reseller

Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers can vary. Contact your seller directly for information about return policies. You can find this information in Autodesk Account.

Flex Token Orders Placed Directly with Autodesk

For a refund on Flex token orders, you must initiate the return within 30 days of the purchase date.