With a subscription, you can license Autodesk desktop software on a term basis. This helps you meet a variety of business and budget considerations, such as finite projects and hiring temporary staff. Subscriptions also include benefits such as technical support, access to the latest software and product enhancements, and, in some cases, access to select cloud services.
Subscriptions from the Autodesk Store renew automatically. You will receive renewal notifications 45, 30, and 4 days prior to expiration with renewal instructions.
The latest software release, previous versions and updates
Technical support and e-learning, including subscriber exclusive newsletters
How do I update the credit card associated with the auto-renewal of my subscription?
To update credit-card information for auto-renew subscription, click here and enter the email address and password for your order. If you do not know your password, you can click here to retrieve it. On the Payment Information page, click Edit, and update your credit-card information. Click Submit to save the information.
For assistance, please contact Customer Service. For security, never send your credit card number by email.
Locate your order and click Manage Auto-Renewal Plan. If prompted, enter the email address associated with your order and your password.
In the Auto Renewal Plan Status section, select the option to cancel your automatic renewal.
Note: You can access your subscription products for the full period you paid for, even if you cancel auto-renew.
Cancelling auto-renew means that your subscription will not be renewed at the end of your subscription term. After you cancel auto-renew, access to your subscription will terminate at the end of your current subscription term.
Most products purchased from the Autodesk Store come with 90 days of free web installation and configuration support from Autodesk. The 90 days begins on the date you register.
You will receive an email that explains the support offerings and activation information. (The email goes to the address provided at the time of your order.) Support offerings for other products are on the Detail page of the product and in your order confirmation email.
For technical questions or support options other than what the initial support offers, please contact Autodesk Support or your local Autodesk Authorized Reseller.
What service packs and downloads are available for my product?
Keep your Autodesk products current with the latest service packs, updates, and other maintenance releases. See our Download Center for more information.
What are the system requirements for my products?
You can find the relevant system requirements on each product page.
For details regarding operating system compatibility with current and past products, please visit our Knowledge Network.
No. Downloading is a simple file transfer. Installing is unpacking and loading software onto your computer. The Autodesk installer walks you through installation after you successfully download the file. For details about installation, please see Installation and Activation.
For help installing your software, see the video tutorials, discussion groups, and other resources at Download & Install.
Where can I find the file I downloaded?
The Save As dialog box shows where your download is being saved. (If you know the file name, you can search for it on your computer.)
Note: Do not rename the file you download. Name changes can cause installation problems.
I need to re-install software I purchased as a download.
First, re-download the file from your Order History page. Either go to your Order History in the Autodesk Store, or retrieve the link from your Order Confirmation email and click Begin Download. Once you download the file, browse to the location of the file, and double-click it to start the installation.
How do I convert my software trial into a subscription?
You must first purchase a subscription for the software. You can use the product page on the Autodesk Store, or press Buy in the pop-up that appears when you open your trial.
You then enter your serial number and product key, which are available on your Autodesk Account page. To find your serial number and product key, sign in, and click Management. Click the arrow next to your purchased product to display the license information.
If your serial number does not work, make sure you entered the number correctly. It is easiest to copy and paste your serial number. (You can find them in your order fulfillment email or your Order Details page.)
When you register and activate your product, make sure you enter the correct product name, version (year of release), and type of license.
We accept Visa, MasterCard, American Express, and PayPal. You can safely enter your entire credit card number on our secure server, which encrypts all submitted information.
Can I order without a credit card?
In addition to credit cards, we accept PayPal.
How do I update the credit card associated with the auto-renew of my subscription or Cloud Service Subscription?
To update the credit card number or expiration date for your auto-renew subscription, click here. Enter the email address and password associated with your order. If you do not know your password, click here to retrieve it. Log in to the Payment Information page, click Edit, and update your credit card information. Click Submit to save your changes.
If you need assistance, see Contact Support. For security, never send your credit card number by email.
When will my credit card be charged?
If you purchase downloadable products, your credit card is charged when you make your purchase.
How will the charge show up on my credit card?
The charge for your order appears on your credit card as DRI*Autodesk, Inc.
What name and address should I enter in the billing information screen?
You must enter your name and address exactly as it appears on your credit card statement.
Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered as a continuous string of numbers.
Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. A system on either our end or your bank's end may have encountered a machine error. If you have problems, see Contact Support. Please be ready to provide any error message numbers you received and the order number from the shopping cart.
I did not receive a confirmation email.
There may be an issue with spam, bulk, or junk mail folders. These are common applications and services and how to remedy the issue.
INTERNET SERVICE PROVIDERS (ISPS)
Some email providers filter messages based on content, subject line, or the sender's address and may put the email into the spam, bulk, or junk mail folder. Please make sure @digitalriver.com and @autodesk.com are on your approved-sender list or whitelist, and they are in your address book. ISPs often do not provide notice of such filters, so be sure you inform your ISP that you want to receive our email.
SPAM BLOCKERS/FILTERS AND EMAIL SOFTWARE
If you recently installed a new email software or a new program to reduce the amount of junk mail, check the settings. The defaults are often more restrictive than you want. Below is some guidance to get you started, and help future messages reach your Inbox.
Check your Spam folder. If you find our email there, select the message and click This Is Not Spam.
To avoid accidentally filtering our messages:
Click Mail in the toolbar at the top of your AOL window.
Select Block Unwanted Mail.
Click Custom Sender List.
Select Allow Only The Senders And Domains Listed Below.
Enter this domain @digitalriver.com and @autodesk.com.
Check your Junk Email folder. If you find our email there, select the message and click Not Junk. This helps future messages reach your Inbox.
To avoid accidentally filtering our future messages:
Click Mail, and then click Options (next to the Help link).
Click Junk Email Protection.
Click Safe List.
Enter the domains @digitalriver.com and @autodesk.com.
Check your Bulk Mail folder. If you find our email there, select the message, and click Not Spam.
Please check your Spam folder. If you find our email there, select the message and click Not Spam.
Check your Junk folder. If you find our email there, select the message, and click Not Junk.
To avoid accidentally filtering our future messages:
Open Junk E-mail Options.
Select Safe Senders, then click Add.
Type @digitalriver.com and @autodesk.com and click OK.
For a full refund for a monthly subscription purchased online from Autodesk, you must return it within 15 days of the initial purchase or renewal. For a maintenance plan or an annual or multi-year subscription, you must initiate the return within 30 days of purchase or renewal.
This policy is effective from the first day that payment is received. It applies solely to purchases and renewals of subscriptions and maintenance plans purchased through Digital River. This policy does not apply to any other products, services, or offerings. Examples of such offerings include, but are not limited to, consulting services, platform subscriptions (e.g. Autodesk® Forge), Extra Territory Rights, cloud credits, and membership or similar fees.
How do I request a refund?
If your order meets our Refund Policy criteria outlined above, please click on this link: View Order, enter your order number (you can refer to your confirmation email for your order number) or email address to search the order. Once the order is reflected, click on the Return button and select the Return reason to complete the return. If you still have issues with the Refund, please contact Customer Service for further assistance.
When will the credit appear on my card?
After Digital River approves and processes your refund, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days, but other payment methods may take longer. Please contact Customer Service if you experience a significant delay in receiving your refund. All access to related software and services terminates when Digital River processes your refund.
How do I cancel my subscription?
To cancel your subscription before the next renewal period:
Click Manage Auto-Renewal Plan. If prompted, enter the email address and password associated with your order.
In the Auto Renewal Plan Status section, select the option to cancel auto-renew.
Note: You can access your subscription for the full term for which you have paid, even if you cancel auto-renew. Cancelling auto-renew means that your subscription does not renew at the end of your subscription term. After you cancel auto-renew, access to your subscription terminates when your current subscription ends.
I have an Autodesk reseller. Do I keep my current reseller if I renew manually?
Your reseller stays the same unless you choose a new reseller.
How do I renew a subscription manually?
If you have a manual-renewal subscription, Autodesk sends you an email with a link you can use to renew online. You can also renew your subscription from Autodesk Account, through your reseller, or through an Autodesk sales representative.
Can I change my subscription when I renew it?
To change products, number of seats, contract terms, or other subscription terms, you must purchase a new subscription. You can purchase a new subscription online from Autodesk, an Autodesk sales representative, or an authorized reseller. Your Autodesk Account shows the new subscription separately.
How do I know that my subscription renewal is complete?
You should receive a confirmation email within 24 hours after you place your order. If you don't receive a confirmation email, check your Spam and Junk folders. If you still don’t find a confirmation email, contact Autodesk Support for assistance.
Do my benefits continue after I renew my subscription?
If your subscription is active when you renew, your benefits continue uninterrupted. If your subscription expires before you renew, subscription benefits resume as soon as Autodesk processes the renewal. However, your Autodesk Account may not show the renewal for up to three days.
Can I change the reseller for my subscription?
You can change resellers for a manual-renewal subscription. (Digital River is the reseller for all auto-renew subscriptions.) To change resellers, contact Autodesk Support. To find an Autodesk reseller that best suits your needs, visit Autodesk Authorized Partners.