An Autodesk Account is required to complete an order. If you have an existing Autodesk Account, we recommend that you use the email address and password for that account. All correspondence about your order, subscription benefits, and future product releases are sent to the email address associated with your Autodesk Account.
About administrator accounts
The account you enter during purchase of a software subscription becomes the administrator account. Administrators have the option of using the software or assigning access to another user after purchase. See Managing Users & Permissions for more information.
Here's some guidance on which account sign-in information to use during ordering:
You will receive information about access, download, and activation by email. In most cases, your products are available in your account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours of placing your order, check your spam folder or contact support for assistance.
The following troubleshooting tips help eliminate errors you may encounter during checkout:
If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:
Autodesk software allows activation as a free trial for a limited number of days for trial purposes. Follow the instructions below to convert your trial to a paid license without the need to download or install additional software:
Here are some items to check if you encounter payment errors during the check out process::
You may also try with a different card or choose a different payment method. If the issue persists, contact your bank.
We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes a few minutes but can take up to 24 hours. Check with your payment provider for information about when charges will post to your account.
Paying for Flex token orders (purchased via solution provider quote) via term, credit, or line of credit may be available in certain areas.
To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date.
For a refund on maintenance plans and annual or 3-year subscriptions, you must initiate the return within 30 days of the purchase or renewal date.
This policy applies only to purchases and renewals of subscriptions and maintenance plans purchased directly from Autodesk. This policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions (such as Autodesk Forge), extra territory rights, cloud credits, and membership or similar fees.
Visit returns and refunds to contact us and request a refund. Specify your preferred contact option and your order information to help us issue your refund quickly.
Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers can vary. Contact your seller directly for information about return policies. You can find this information in Autodesk Account.
For a refund on Flex token orders, you must initiate the return within 30 days of the purchase date.