Account management basics

Change payment method


Payment options for auto-renewing subscriptions include credit and debit cards, PayPal, financing, pay by invoice, or bank transfer. You can edit existing payment methods and add a new method to select as the default payment method, or cancel a subscription.


Add a payment method

To add a payment method to those you already have:

  1. Sign in to your account.
  2. Go to Billing and Orders > Payment Methods.
  3. Click Add Payment Method.
  4. Select one of these payment methods (if available):
    • Credit or debit card
    • PayPal
    • ACH
    • Financing
  5. Fill in the required information.
  6. Click Save.

Note: You can also go to Billing and Orders > Subscriptions and Contracts, and select a product to add a payment method.

Edit a payment method

To revise information, such as expiration date, for an existing payment method:

  1. Sign in to your account.
  2. Go to Billing and Orders > Payment Methods.
  3. On one of your payment methods, click Edit.
  4. Enter the revised information for the payment method.
  5. Click Save.

Change a payment method

To select a new payment method, such as a new credit or debit card:

  1. Sign in to your account.
  2. Go to Billing and Orders > Subscriptions and Contracts.
  3. Select a product to view your subscription details.
  4. Under Payment, click Change Payment Method.
  5. Select the new payment method.
  6. Click Save.

Note: You can also go to Billing and Orders > Subscriptions and Contracts, and select a product to change a payment method.

Change a payment method for subscriptions not purchased from Autodesk

If you purchased your subscription from a third party:

  1. Sign in to your account.
  2. Go to Billing and Orders > Subscriptions and Contracts.
  3. Select a product to view your subscription details.
  4. Click Manage to view the Look Up Your Order screen.
  5. Enter your order number and password.
    Tip: To locate your order number, see Change a renewal by order number.
  6. Click Manage Auto-Renewal Plan.
  7. Under Account Information, click Edit (below your billing address).
  8. Click Add New Payment Method and enter your card or account information.
  9. Click Submit.
  10. To make the new card the default payment method, click Save For Subscription.

Troubleshooting payment issues

  • Updated payment method—If a payment isn’t approved after you’ve updated the payment method, allow 24 hours for the change to take effect before resubmitting your payment.
  • Card number and expiration date— Verify that the card number and expiration date stored for your payment method are correct. If not, edit the payment method and resubmit your payment.
  • Name and billing address—Verify that the name and billing address stored for your payment method match the name and address on record with your payment provider.
  • Purchase limits—Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if the funds are available, your bank may not authorize the charge.

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.


What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

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